We accept all forms of MasterCard & Visa debit & credit cards, as well as Discover, American Express, personal check, money orders and Paypal. If paying by check please allow sufficient time for your check to clear before your order is processed. Orders paid by Money Orders will shipped when money order is received.

Shipping Info

We usually ship regular retail orders within 2-5 business days, beginning the day after you place your order. Because our candles are not made until you order, this allows time to make your candles. Business days are Monday through Friday. Shipping time can take 2 to 5 days, depending on the delivery area the package is going to and the delivery method you choose. Tracking information is only available if you choose to ship UPS. It is not available with USPS Priority mail nor is it guaranteed you will receive your package in 2-3 days as stated on the USPS website. Insurance is included with UPS however, if you choose to ship via USPS insurance is available for an additional fee. You will receive an email notification once your order ships. We keep our website updated with the current estimated turnaround time, and if your order will take longer than this, we'll let you know right away. We only ship to the United States & Canada at this time. Note:  Please be sure you know if your shipping location is considered residential or commercial by UPS.  If you choose commercial but UPS determines you are residential, they charge us the difference in shipping plus a $5.00 service fee, which will be charged to you. Please contact UPS to find out if you are in a commercial or residential zone.

Satisfaction Guarantee

Your complete satisfaction is of the utmost importance to us. All of products are all hand poured, which makes each one unique. Many times a candle may look slightly different in color than the  website photo or a previous order.   However, if you are not completely satisfied with a purchase, return the (unused) product within 10 days of receipt for a full refund or exchange. We not responsible for the return postage. Please contact us for a Return Authorization number prior to sending anything back.  If the item has been damaged in shipping, please notify the carrier. If you are unable to notify the carrier please keep the item and all packaging and email us for further instructions.

Special Orders

If you want a basic color change, just note this in the message box of the shopping cart when you are checking out. If the color you need is unusual, please check with us first before placing your order. (For example, we cannot do gold or silver.) If you need to match a certain color, we do require a sample so we can be sure we're giving you the shade you're looking for! If you're looking for a special fragrance, drop us a line to let us know. We may have it already in stock (we have access to hundreds of fragrances that are not listed as standard scents on our website). If not, we can probably find it and order it for you. In that case, it may add a week or so to the order time since we'll need to wait for the fragrance oil to arrive from our supplier. We would also have to test the oil for compatibility.

We do not offer samples of our candles but we do offer a sniffy  samples of any of our scents. If you're interested in receiving a sniffy of any of our fragrances, (a cotton swab, dipped in fragrance, and sealed in a mini Ziploc baggie), please send a self-addressed, stamped envelope with the fragrance you'd like to smell written on a note inside. Please send a SASE for each scent you are interested in (as not to co-mingle the scents). You are also welcome to request one free sniffy sample of fragrance with your order.

We value our customers and want to make your online experience as pleasurable as possible.  You can shop our site with the confidence that your transactions are made using our secure online processing software.  In addition, we DO NOT save any personal financial information such as checking account or credit card numbers on our servers.  Once your order is processed, your account information is deleted off our secure server to ensure further safety. Your information is collected and used for the sole purpose of processing your current order. All info is kept confidential and is not shared with anyone!  Your privacy is important to us and our reputation.  It is something we regard highly ourselves. We DO NOT, under any circumstances, rent, sell, lend, or publish any customer names, credit information or any personal data for any reason.

If you don't see the answer to your question here, please contact us by clicking here.  We will try to get back to within the same business day.